This document governs the relationship between Campaignly Media and its clients.
Please read it carefully before engaging our services.
Contents
- About Campaignly Media
- Client Selection Policy
- Onboarding Process
- Confidentiality & Data Security
- Transparency & Communication
- Performance & Minimum Guarantee
- Payment & Financial Integrity
- Deboarding & Exit Protocol
- Intellectual Property
- Liability & Dispute Resolution
01. About Campaignly Media
Campaignly Media is a brand positioning and growth systems company that partners with businesses to build, manage, and scale their marketing operations. We function as an embedded marketing department — not a vendor — and everything we do is oriented toward creating measurable, lasting value for the brands we work with.
By engaging Campaignly Media for any service, you (the "Client") agree to the terms outlined in this document. These terms apply to all services including but not limited to paid advertising management, social media strategy, content creation, SEO, website development, brand audits, and consulting.
02. Client Selection Policy
Selective Onboarding
Campaignly Media works selectively. We choose to partner only with clients where we genuinely believe we can create a positive and meaningful impact. This is not a limitation — it is our commitment to you.
- Value-first evaluation: Before onboarding any client, we conduct an internal evaluation to assess whether our expertise, capacity, and approach are the right fit for your specific business challenges and goals.
- Right to decline: Campaignly Media reserves the right to decline or pause engagement with any client where we believe results are not achievable due to factors outside our control — such as product-market fit issues, unrealistic expectations, or insufficient client cooperation.
- No over-promising: We will never commit to a partnership just to acquire a contract. If we take you on, it means we believe in your business and are confident we can add real, demonstrable value.
03. Onboarding Process
Every client engagement begins with a formal, documented onboarding process. This ensures full alignment between your business and our team before any work begins.
- Discovery & Audit: A comprehensive review of your brand, existing marketing assets, ad accounts, social profiles, analytics, and past performance is conducted and documented before strategy formulation.
- Written scope of work: A detailed Service Agreement specifying deliverables, timelines, KPIs, responsibilities, and fees will be drafted and signed by both parties before any work commences.
- Account access documentation: All login credentials, ad account IDs, platform access, and sensitive information shared by the client during onboarding will be logged, stored securely, and acknowledged in writing.
- Kickoff confirmation: A formal kickoff summary document will be shared with the client confirming all shared assets, access granted, strategy direction agreed upon, and team responsibilities assigned.
- Communication cadence: From day one, a structured communication plan — including reporting frequency, check-in schedules, and escalation channels — will be defined and shared with the client.
04. Confidentiality & Data Security
We treat all client information with the highest standard of confidentiality. By engaging with Campaignly Media, you can trust that your business data is handled securely and never misused.
- Strict confidentiality: All business information, strategies, financial data, customer data, creative assets, and trade details shared with us will be treated as strictly confidential and not disclosed to any third party without your written consent.
- Credential security: Login credentials, account passwords, API keys, payment method details, and any other sensitive access information shared with our team will be stored securely and used only for the purpose of delivering the agreed services.
- Limited internal access: Only authorized Campaignly Media team members directly involved in your project will have access to your accounts and confidential data. Credentials will not be shared beyond the assigned team without your knowledge.
- NDA availability: We are open to signing a formal Non-Disclosure Agreement (NDA) upon client request prior to or at the time of engagement.
- No data resale: We do not sell, rent, or share your customer data or business insights with any external parties for commercial purposes.
05. Transparency & Communication
Campaignly Media operates as an extension of your team — not an external agency that delivers work in a black box. Every decision, shift in strategy, or performance change is communicated to you directly, clearly, and on time.
Your Marketing Department
We do not see ourselves as a vendor. We function as your dedicated marketing department or marketing partner — fully integrated into your business operations, accountable to your goals, and aligned with your growth.
- 100% performance transparency: Whether performance is high or low, strong or disappointing — you will be informed. We will never hide underperformance or manipulate reporting to protect our image. Good or bad, every number gets shared.
- Regular reporting: Performance reports (weekly, bi-weekly, or monthly as agreed) will include all relevant metrics, analysis, what's working, what's not, and the next steps. Reports are structured to be clear and actionable — not filled with vanity metrics.
- Strategy communication: Any change in strategy, creative direction, or budget allocation will be communicated to and approved by the client before implementation.
- Proactive escalation: If we identify risks, opportunities, or significant market changes that affect your brand, we will proactively reach out — not wait for a scheduled call.
Our Guarantee Commitment
Where Campaignly Media provides a written performance guarantee within a formal service agreement, we back it with our fees. If we commit to a result and fall short within the agreed timeframe — we refund 100% of our service fees and management fees. No conditions, no deflection.
- Guarantee must be written: Performance guarantees are only valid when explicitly stated in the signed Service Agreement or a separate written addendum. Verbal or implied guarantees are not enforceable.
- 100% fee refund policy: If a written guarantee is provided and the agreed results are not achieved within the defined timeline, Campaignly Media will refund 100% of all service fees and management fees collected for the duration of that agreement period.
- Conditions for guarantee validity: Guarantees apply only when the client has fulfilled their obligations — including timely approvals, adequate ad budgets, access to accounts, and honest disclosure of prior marketing history. Non-cooperation from the client voids the guarantee.
- External factors: Guarantees do not apply to circumstances outside our control — including platform-level changes (algorithm updates, policy changes), market disruptions, force majeure events, or product/pricing issues on the client's side that materially affect campaign performance.
- No guarantees issued lightly: We only issue performance guarantees where data, market analysis, and our track record give us genuine confidence in achieving the stated outcomes. We do not issue guarantees as a sales tactic.
07. Payment & Financial Integrity
Important Notice
No Campaignly Media representative, employee, freelancer, or associate will ever ask you to make payments to their personal bank accounts, personal UPI IDs, or any private financial instrument. All payments must be made only to official Campaignly Media payment channels.
- Official invoicing only: All fee payments are to be made against official invoices raised under the Campaignly Media business entity. Payment instructions will always be provided on official invoices or through verified business communication channels.
- Ad spend handled separately: Advertising budgets (Meta Ads, Google Ads, etc.) are client-owned and deposited directly into client-owned ad accounts. Campaignly Media does not pool, hold, or co-mingle client ad budgets with our own funds.
- Report fraud immediately: If you are ever asked by someone claiming to represent Campaignly Media to send money to a personal account, please report it immediately via our official contact channels. This constitutes fraud and will be treated with full seriousness.
- Transparent fee structure: All fees — setup fees, monthly retainers, management fees, and any additional charges — will be disclosed and agreed upon in writing before the engagement begins. No hidden charges will be added without prior written notice and consent.
08. Deboarding & Exit Protocol
Clients retain the right to end their engagement with Campaignly Media at any time, subject to the notice period outlined in the service agreement. Our exit process is designed to leave you fully independent and in complete control of everything we built together.
- Clean exit guarantee: Upon termination of services, Campaignly Media will ensure a complete and organized handover of all client assets, accounts, and access. You will never be left without access to anything that belongs to your business.
- Credential return: All login credentials, passwords, API keys, and sensitive account information in our possession will be returned to the client, and Campaignly Media's own access will be revoked across all platforms within the agreed deboarding timeline.
- Asset handover: All creative assets, ad copies, strategy documents, performance reports, audience data, and any work product created during the engagement will be transferred to the client in full.
- Exit documentation: A formal deboarding document will be created and signed by both parties confirming all handovers completed, access revoked, and outstanding items resolved. This serves as the final record of the engagement.
- No retention of client data: Following a confirmed exit, Campaignly Media will delete internal copies of any confidential client data not required for statutory or legal retention purposes.
09. Intellectual Property
- Client-owned deliverables: All creative work, campaigns, copy, designs, and strategy documents produced specifically for a client under a paid engagement become the property of the client upon full settlement of dues.
- Campaignly IP: Proprietary frameworks, internal tools, templates, and system processes developed by Campaignly Media remain our intellectual property and are not transferred to clients unless explicitly agreed in writing.
- Portfolio rights: Campaignly Media reserves the right to reference the engagement as part of our portfolio and case studies (without disclosing confidential performance data) unless the client requests otherwise in writing.
10. Liability & Dispute Resolution
- Limitation of liability: Campaignly Media's liability in any engagement shall not exceed the total fees paid by the client for the specific service period under dispute, except in cases covered by our written performance guarantee.
- Good faith resolution: In the event of any dispute or disagreement, both parties agree to first attempt resolution through direct, good-faith communication before escalating to formal legal proceedings.
- Governing jurisdiction: These terms shall be governed by and interpreted in accordance with the laws of India. Any unresolved disputes shall be subject to the jurisdiction of courts in Jaipur, Rajasthan.
- Amendments: Campaignly Media reserves the right to update these terms. Clients will be notified in writing of any material changes, and continued engagement after such notification constitutes acceptance of the revised terms.
For questions regarding these terms, reach out to us at founder@campaignlymedia.com
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